[GilbertRot]

If the first order is a disaster, I prefer to move on and not waste time with support. Personally I like a mix of design, comfort and realistic pricing. If tracking never updates for weeks, I start to worry about the order. Many people do not mind waiting if they understand what is going on.

If anyone is interested in real user experiences, I sometimes write short notes about the shops I test.
You can find one of the pages here:

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A simple and honest answer like 鈥渨e do not have that option鈥?is better than marketing fluff. On the other hand, a well made pair of glasses can last a long time and feel comfortable all day. Smaller shops can be surprisingly friendly if they care about repeat customers. For fashion and clothing I pay attention to fabric thickness and stitching details. Some pieces look shiny online but feel like plastic when you open the package.

Hope this helps someone.